BOX: Greece’s fastest growing food delivery service

A simple, truly rewarding rewards program that’s open to all customers. BOX’s rewards system entices customers through immediate rewards. By placing orders, providing ratings, referrals and more, users stack points. These points can then be used to receive discounts on future orders.

The more customers order and use BOX, the more points they collect. And BOX rewards not only customers but merchants too. With BOX, merchants are rewarded through increased customer loyalty. The unprecedented rewards program results in customers ordering more and merchants attracting new clients.

By using the generous rewards system, the merchant can reward specific users with extra points as an incentive to influence their behavior and encourage them to place an order. This provides the store the opportunity to gain a new, loyal customer.

We set up BOX to facilitate a user-friendly environment from the start. By creating a truly user-friendly environment, BOX has won the trust and favor of its users.

We’ve achieved this by taking all feedback received from users into account for continual user experience improvement, performing in-person interviews to conduct deep needs analyses, maintaining a close relationship with both customers and merchants to understand their pains and desires.

Within its first three years of operation, BOX has gained a large market share, with a presence in 70 cities and counting. We’re in cooperation with over 11,000 stores and have exclusive partnerships with some of the largest supermarkets in Greece.

This includes the likes of Masoutis and Kritikos, two of the largest supermarket chains in Greece, and e-Fresh, one of the largest online supermarkets in the country. Furthermore, fast-growing Rabbit and Kritikos Express have just joined our team.

By offering the best reward scheme in the market and providing users with an incredibly user-friendly experience, BOX has an impressively high retention rate. With BOX, first-time customers become lifelong customers.

Aligned with our partners, we’ve developed innovative tools to promote the restaurants and retailers we work with. This includes tailored products for our merchants such as unique promotional campaigns and unique special offers.

Our merchants benefit from the custom and detailed reports we provide them with, as well as from tools that allow them to manage their promotional campaigns, thus achieving continuous business growth.

Through our rewards program, our partners benefit from BOX’s high usage and retention rates. Staying true to what’s been successful thus far, we’ve extended our rewards program to include being rewarded for shopping at these stores.